Let’s begin by defining the term “maintenance emergency.” It is something that requires immediate attention. If left unresolved, the problem could result in injury, threaten one’s health, or cause severe property damage.

Maintenance Emergencies require immediate response and resolution.

Maintenance Emergency repairs can not be delayed by Home Warranty Company's slow response and resolution time.

TouchPoint provides a 24/7 maintenance hotline for emergency responses, including nights, weekends, and holidays.

Here is a list of what we consider a maintenance emergency:

• Broken water lines, frozen pipes, no water, no hot water
• No electricity
• Flooding
• Fire
• Tree falling that can cause damage to property or safety risks for tenant
• Carbon monoxide
• Electrical malfunctions causing sparks
• Broken door, window, or lock you cannot secure
• Gas leak or broken gas line
• Sewer backup