How to submit Maintenance Repair Requests:
Repair and maintenance Requests must be formally submitted via TouchPoint's online Maintenance Portal.
Please keep an eye out for a welcome email to access your maintenance portal.
We recommend that you bookmark this link for future use:
Click Here: To access your maintenance portal
All maintenance requests must include a detailed description of the issue and supporting pictures.
Normal Non Emergency-Maintenance request will be handled during business hours Monday-Friday 9am-6pm Eastern Time. Please allow for a 24-48 hours response.
Maintenance Emergencies can be directed to our 24/7 hotline In Addition to the Tenant Maintenance Portal
704-443-7470 Ext 106.
Maintenance Emergencies include anything that would put the Tenant's Safety or the Property in Danger: