Satisfaction Guarantee:

Your satisfaction is our highest priority. We are confident in the quality of our services and offer a 100% customer satisfaction guarantee.

If, at any point, you feel that our services are not meeting your expectations, you have the freedom to cancel with 60 days' notice without any charges. We aim to earn your business on a monthly basis and do not believe lengthy contracts or penalties are necessary when we fulfill our responsibilities correctly.

Communication Guarantee:

We understand the importance of timely communication. We are committed to providing you with exceptional service and want to assure you that your inquiries are a top priority.

We guarantee that all communications received during business hours will be responded to within 3 hours. Your time is valuable, and we are dedicated to addressing your questions and concerns promptly.

Rent Deposit Guarantee:

We commit to ensuring that, provided we successfully collect rent from your tenant, you will receive your rental payments on the second Friday of every month. We understand the importance of financial predictability and want to emphasize our dedication to delivering your funds promptly.

Tenant Placement Guarantee:

If, within the first year, a tenant we place defaults and needs to be replaced, we commit to finding a new tenant for you at absolutely no charge. Your satisfaction and peace of mind are our top priorities, and this guarantee reflects our confidence in our tenant placement process.

Rent and Eviction Loss Guarantee:

• We prioritize your financial security and aim to provide a worry-free property management experience. We are excited to inform you about our enhanced protection measures:
• When we collect our “Tenant Lease Risk Mitigation Fee” from the tenant at Move-In, We will use the funds to secure a comprehensive Rent and Eviction Loss Insurance Policy through Surevestor specifically for your property.
• This policy ensures compensation for 2 to 6 months of lost rent and covers the legal costs of eviction if a tenant we place fails to pay rent, and eviction is necessary within the first year of the lease.
• This policy applies to the tenant's first 12-month lease. If the tenant renews their lease for another term and wants continued coverage, the owner must purchase the $600 insurance policy. If a new tenant moves into the property and we collect the risk mitigation fee, we will purchase another 12-month insurance policy for the property for the first 12 Month Lease
• Consider this additional protection our commitment to your peace of mind and the security of your property investment. Thank you for entrusting TouchPoint PM. We are devoted to safeguarding your interests and ensuring a seamless property management experience.

Pet Placement Guarantee:

We understand the delicate balance between maximizing rental income and addressing concerns about potential pet-related liabilities. Properties that welcome pets are in higher demand, securing quicker rentals at better prices. To help you navigate this, we're excited to introduce our exclusive Pet Guarantee:

If a pet we place in your property causes damage beyond what the tenant's security deposit covers at move-out, we pledge to cover up to one month's rent for pet-related damage repairs. This guarantee not only safeguards your financial interests but also allows you to confidently embrace the demand for pet-friendly rentals, ensuring that any unforeseen issues are handled with care and financial security.

Legal Compliance Guarantee: