Congratulations! Your property has been rented and your tenant has moved in. The team at TouchPoint PM would like to inform you about what to expect going forward.
At this stage, our team has completed the following:
- Tenant Application has been approved.
- Holding Deposit has been collected.
- Lease Contract has been executed.
- Move-in date has been scheduled.
Please refer to the following explanation of what to expect in each stage of the rental process.
Prior to Move-in:
- Tenant must provide proof of Tenant Liability Insurance.
- Tenant must provide confirmation that all utilities have been activated in their name.
- TouchPoint will conduct a "Pre Move-In Property Condition Report" with the tenant to document the current condition of the property using pictures and, in some cases, videos. This report will be compared to the "Post Move-Out Condition Report" after the tenant vacates.
- TouchPoint will collect the first month's rent from the tenant and provide them with two sets of keys, remotes, and fobs.
After Move-In:
- Tenants' rent is due on the 1st day of each month, and they have until the 5th of the month to pay. If the rent is late for any reason, TouchPoint will send the Tenant a "10-day notice to quit" and provide a “Demand for payment of rent” Letter. In most cases, rent is collected before the 10-day period. If not, we will be in contact with you to discuss options.
- Once rent has been collected, property management fees and maintenance invoices will be deducted from rental income accordingly. Owner disbursements will be processed on the 2nd Friday of the month. Please allow 3 business days for the electronic transfer to reach your bank account.
Owner packets will be emailed to owners, which include detailed income and expense statements and invoices. Owners can access the online owner portal to view this information in real-time.