<aside> 👋 Welcome to TouchPoint PM’s Customer Knowledgebase, which provides answers to the most frequently asked questions that owners have regarding our Tenant Placement, Property Management, Maintenance, and Bookkeeping policies and procedures.

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• Any other questions….Our team's email address is [email protected]. </aside>

New Customers and Property Onboarding:

Our Pricing Structure:

Our Guarantees

Property On-Boarding Instructions

Property On-Boarding-Next Steps

Property Intake Form

Funding Online Owner Portal

Landlord Liability Insurance:

PM Transfer Process:

Existing Tenant Take Over:

Tenant Placement:

Rental Analysis - Determine Rent Price

On the Market-What to Expect

Tenant Screening and Background Checks

Security Deposits:

Your Property is Rented-What to Expect:

Your Tenant has Moved In - What to Expect.

Pets and Animals

Lease Risk Mitigation:

How to get the best rent?

Best time to rent my home - Seasonal Rental Prices: (Summer vs Winter)

How long does it take to rent a home?

Why your property won't rent?

Miscellaneous:

Rental Property Leasing Lifecycle

Entities, LLCs, and Trusts.

Security System

Sale of Property

Surevestor-Rent and Eviction Loss Protection

Defining Class A, Class B, and Class C Rental Properties and Neighborhoods

Long Term vs Short Term -Furnished Rentals:

Rental Property Holding Costs

Selling a tenant-occupied vs vacant property

Property Management:

Property Management

Landlord vs Tenant Responsibility

Termination Policy and Procedures:

Eviction Process:

Resident Benefits Package

Tenant Move-Out Process

Inspections and Surveys:

Lease Renewal Process

Utility Services Policy

HOA and Municipality:

Maintenance:

Rent Ready Maintenance Process (Property Turn)

Maintenance Reserve and Threshold

Cleaning the Property (Hotel Room Ready)

Normal Wear and Tear vs Damage

Property Maintenance:

Can I use my Own Vendors?

Moisture and Mold Liability Warning

Pest Control

Lawn Care Policy

Keys and Locks Policy

Appliances

HVAC Care and Maintenence

Importance of Maintaining the Property:

Maintenance Emergencies

Home Warranties

Builder - New Home Warranties

Accounting:

Owner Payment Process:

Monthly/Annual Owner Statements

IRS 1099 Tax Filing

Capital Gains and 1031 Exchange

End-of-Year Accounting