<aside> 👋 Welcome to TouchPoint PM’s Customer Knowledgebase, which provides answers to the most frequently asked questions that owners have regarding our Tenant Placement, Property Management, Maintenance, and Bookkeeping policies and procedures.

Questions?

New Customers and Property Onboarding:

Our Pricing Structure:

Our Guarantees

Property On-Boarding Instructions

Property On-Boarding-Next Steps

Property Intake Form

Funding Online Owner Portal

Landlord Liability Insurance:

PM Transfer Process:

Existing Tenant Take Over:

Tenant Placement:

Rental Analysis - Determine Rent Price

On the Market-What to Expect

Tenant Screening and Background Checks

Security Deposits:

Your Property is Rented-What to Expect:

Your Tenant has Moved In - What to Expect.

Pets and Animals

Lease Risk Mitigation:

How to get the best rent

Best time to rent my home - Seasonal Rental Prices: (Summer vs Winter)

Miscellaneous:

Rental Property Leasing Lifecycle

Entities, LLCs, and Trusts.

Security System

Sale of Property

Surevestor-Rent and Eviction Loss Protection

Defining Class A, Class B, and Class C Rental Properties and Neighborhoods

Long Term vs Short Term -Furnished Rentals:

Rental Property Holding Costs

Owner’s Netsheet Calculator

Property Management:

Property Management

Landlord vs Tenant Responsibility

Termination Policy and Procedures:

Eviction Process:

Resident Benefits Package

Tenant Move-Out Process

Inspections and Surveys:

Lease Renewal Process

Utility Services Policy

HOA and Municipality:

Maintenance:

Rent Ready Maintenance Process (Property Turn)

Maintenance Reserve and Threshold

Cleaning the Property (Hotel Room Ready)

Normal Wear and Tear vs Damage

Property Maintenance:

Can I use my Own Vendors?

Moisture and Mold Liability Warning

Pest Control

Lawn Care Policy

Keys and Locks Policy

Appliances

HVAC Care and Maintenence

Importance of Maintaining the Property:

Maintenance Emergencies

Home Warranties

Builder - New Home Warranties

Accounting:

Owner Payment Process:

Monthly/Annual Owner Statements

IRS 1099 Tax Filing

Capital Gains and 1031 Exchange

End-of-Year Accounting