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👋 Welcome to TouchPoint PM’s Customer Knowledgebase, which provides answers to the most frequently asked questions that owners have regarding our Tenant Placement, Property Management, Maintenance, and Bookkeeping policies and procedures.
Questions?
- You can manually browse the articles below.
- Or click the (Search) Icon on the top right of the page
- Any other questions….Our team's email address is [email protected].
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New Customers and Property Onboarding:
Our Pricing Structure:
Our Guarantees
Property On-Boarding Instructions
Property On-Boarding-Next Steps
Property Intake Form
Funding Online Owner Portal
Landlord Liability Insurance:
PM Transfer Process:
Existing Tenant Take Over:
Tenant Placement:
Rental Analysis - Determine Rent Price
On the Market-What to Expect
Tenant Screening and Background Checks
Security Deposits:
Your Property is Rented-What to Expect:
Your Tenant has Moved In - What to Expect.
Pets and Animals
Lease Risk Mitigation:
How to get the best rent
Best time to rent my home - Seasonal Rental Prices: (Summer vs Winter)
Miscellaneous:
Rental Property Leasing Lifecycle
Entities, LLCs, and Trusts.
Security System
Sale of Property
Surevestor-Rent and Eviction Loss Protection
Defining Class A, Class B, and Class C Rental Properties and Neighborhoods
Long Term vs Short Term -Furnished Rentals:
Rental Property Holding Costs
Owner’s Netsheet Calculator
Property Management:
Property Management
Landlord vs Tenant Responsibility
Termination Policy and Procedures:
Eviction Process:
Resident Benefits Package
Tenant Move-Out Process
Inspections and Surveys:
Lease Renewal Process
Utility Services Policy
HOA and Municipality:
Maintenance:
Rent Ready Maintenance Process (Property Turn)
Maintenance Reserve and Threshold
Cleaning the Property (Hotel Room Ready)
Normal Wear and Tear vs Damage
Property Maintenance:
Can I use my Own Vendors?
Moisture and Mold Liability Warning
Pest Control
Lawn Care Policy
Keys and Locks Policy
Appliances
HVAC Care and Maintenence
Importance of Maintaining the Property:
Maintenance Emergencies
Home Warranties
Builder - New Home Warranties
Accounting:
Owner Payment Process:
Monthly/Annual Owner Statements
IRS 1099 Tax Filing
Capital Gains and 1031 Exchange
End-of-Year Accounting